Questions

Answers to frequently asked questions by patients who are getting started with Mora.

What is the Mora Treatment plan?

For the first 10 weeks, you will join a virtual Mora Circle with up to 10 other patients who are on a similar health journey as you.

You’ll meet with your physician each week for 60-90 minutes. The treatment is focused around the pillars of lifestyle medicine: whole foods, plant based-diet, restorative sleep, stress reduction, increased physical activity, substance control, and community.

As your health conditions improve, we’ll continue to adjust your treatment plan to fit your unique needs. Most patients see improvements in their biomarkers within the first week of working with Mora, and it’s even possible to begin deprescribing medications within the first 10 days as the symptoms of your condition normalize.

What does a visit entail?

Each group medical visit will include 60-90 minutes of detailed, comprehensive detailed medical treatment and advice for the group and each individual patient, run by a board-certified physician or physician assistant— all from the comfort of your own home. 

You’ll discuss your progress, receive individualized advice from the physician, connect with other patients, and receive a weekly resource guide with simple, actionable advice. You’ll also receive a lifestyle prescription from your physician which consists of small but impactful changes you can make each week. 

Your clinician will ask questions to the group and to you individually to learn more about your symptoms, goals and weekly progress. They will work with you to create an actionable, personalized care plan that may include lab testing, and lifestyle recommendations. 

What are the age restrictions for visits?

At this time, Mora Circles are for patients aged 18 and above.

How long will my visit be?

Your first Mora Circle is 90 minutes long. This gives everyone the opportunity to introduce themselves, get to know each other, and ask any questions they have. It also gives your medical team time to discuss the treatment plans, get to know everyone individually, and get everyone started on their health journey. 

After this, the rest of your Mora Circles run closer to 60 minutes, which gives each patient plenty of time with their medical team. 

What kinds of providers are available?

Your licensed, board-certified physicians, and physician assistants, are qualified to deprescribe medication, order lab tests, monitor your RPM data, and assess your symptoms and health condition(s) to create a customized care plan for you.

Combined, they will care for you throughout your time at Mora, and are available to answer any questions you have surrounding your health and plan. 

What does Mora cost?

With Insurance: Mora is an in-network provider with most major insurance companies. If we are in-network with your insurance provider, then you are generally only responsible for the co-pay listed on your insurance card (primary doctor co-pay). Please see our insurance coverage map for detailed information on insurance coverage.

Cash pay: If you can't utilize your insurance, we offer an affordable cash pay option. This is billed at $245/month or $2495/year. Please note, Medicare patients cannot participate in the cash pay option.

How much will a visit cost with insurance?

Check your insurance with our insurance coverage chart. If we accept your insurance, we will bill your insurance for your medical visits and you will just need to pay your copay. With insurance most pay $10 - $50, however the price varies depending on your insurance plan.  

Your copay can be found by looking at the back of your insurance ID card, it will most likely be the same as your copay for primary care. For more information, schedule a welcome call with our medical team and we’ll set up a call with our insurance specialist to answer all your insurance questions. 

Which insurance plans are accepted?

Many major insurance plans are accepted currently in Florida, Texas, and California. You should check our insurance coverage chart which shows where we are accepting each insurance option. To confirm if your specific plan is accepted, you can also move forward with the process to schedule your visit and request a call with our insurance specialist before the first circle. They will be able to confirm any questions you have about insurance coverage. 

What kind of next steps come after the 10 weeks of intensive treatment?

After completing the initial 10 weeks, you likely will have made a huge improvement in your overall health and deprescribed medications as a result. The journey doesn’t have to end there! By joining the maintenance plan with Mora, you can ensure you keep up these changes and continue to see improvements in your health. We understand that this can be the hardest part of your health journey, so we developed the maintenance plan to keep you involved in our community of support, accountability, and the best-in-class medical team.

There are 4 main parts of the maintenance journey that keep you connected with the Mora community: 
1. Join monthly maintenance circles with the medical team to help keep you motivated and on top of your health.
2. Our medical team will continue to monitor your progress with remote patient monitoring devices that were provided to you during the initial medical visit.
3. If needed physicians are always available for 1-to-1 appointments.
4. Stay connected to the wider Mora community with the private facebook group, where patients can connect with each other and their clinicians, posting recipes, tips, and tricks for staying healthy and motivated. 

Do I need to pay for the lab tests you provide?

No— the lab tests we provide to you at the start and end of the 10 week treatment plan are absolutely free. We believe these lab tests are crucial for you to see the real results of the lifestyle changes you make during your treatment with us. They are free to all patients to make them as accessible as possible. 

Am I able to speak to a provider about past test results?

At Mora, we take pride in providing personalized care unique to your health and needs. That means you help set the goals that you want to achieve with the Mora and our dedicated physicians. If you have lab results you’d like to walk through, please have them ready to share with the clinician. Note that in the event you share older test results, your clinician may recommend updated testing, but this may still provide a great starting point for a meaningful discussion.

Are prescriptions available?

We focus on lifestyle medicine and empower patients to take control of their health through sustainable changes that allow the body to heal from long-term conditions. Our physicians can and will reduce the dose or deprescribe medications such as for high cholesterol, type 2 diabetes, high blood pressure, and obesity as symptoms normalize and your body heals. 

However, we do not prescribe medications for any long or short-term health issues, please contact your PCP for that.

Why do you run group medical visits?

Group medical visits give you the time to learn from an experienced physician about how your lifestyle can significantly impact your health — most PCPs do not have the time for this. It’s how we can provide our patients with an hour of physician facetime every week.  

But that’s not all— by connecting with others you gain support in like-minded patients who understand the health journey you’re going through. 

Social connections are crucial for optimal health, and group medical visits offer the chance to create a community of other patients striving for the same goal: improving their health through lifestyle changes and deprescribing medications for good. Being surrounded by a supportive community also increases accountability which helps you to sustain healthy habits and encourages behavior change. Most importantly, you can draw on each other's experiences and share tips and tricks to help overcome any challenges along the way. 

If I need a follow-up visit, can I talk to my physician one-to-one?

If you and your medical team feel a 1-to-1 visit is needed outside of the group medical visit, absolutely this can be arranged at a time and date that suits you. Your 1-to-1 will be with a member of your medical team that is running your circles. 

You also have unlimited access to your medical team through the EMR, who are available 9am - 5pm to answer any questions you may have about your health, biomarkers, recipes, and any further advice. 

How will my information be kept private?

Mora Medical is a licensed medical provider in all 50 states and is bound by HIPAA and other privacy laws. We store your sensitive medical information in a HIPAA certified EMR (electronic medical record system). Your personal information is always kept safe and confidential.

We realize that for many people this will be your first group medical visit. Prior to joining the circle, every patient signs an informed consent form where they agree to keep everything discussed in the group visit strictly confidential. 

Why should I trust Mora?

Our physicians have an average of 15+ years of experience practicing medicine. They are Dual board certified and specialize in lifestyle medicine. Combined they have treated thousands of patients using diet and lifestyle as a primary tool, reversed a wide variety or chronic conditions and deprescribed medications such as for high blood pressure and type 2 diabetes.

Each of them has an incredible story on what led them down this unconventional path of treating diseases with lifestyle medicine. Please visit their respective profiles to read their origin stories.

We know that not all doctors are created equal. At Mora, you can work with a doctor whose values align with yours.

What happens if I need help?

Our medical team remotely monitor your health and your condition via RPM devices, they are automatically notified if an intervention is needed.

In addition our medical team is available 9am - 5pm. Please message us through the patient portal and we will respond promptly. If you need special assistance, we can set up 1-to-1 consultations outside of the group visits as well.

If you are facing an emergency, medical or otherwise, please dial 911.

Can I cancel after I find out the costs?

You can cancel your visits with Mora at any time before or after your first circle by contacting the clinician you spoke to during your welcome call. There is no charge for canceling and no obligation to start if you change your mind after discussing costs with our insurance specialist.

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Our services are likely covered by your health insurance provider and billed as a standard visit, while our cash pay plans are on average thousands cheaper than alternatives.